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WEBSITE USER AGREEMENT AND PRIVACY POLICY

1. PARTIES

This Website User Agreement (“Agreement”) is between the natural person (“User”) who visits the website with the domain name https://meanderferibot.com (‘Site’ or “Meander Websites”), purchases tickets, makes reservations, applies for a visa on arrival, or creates a membership account on these sites, and (“User”) and MEANDER FERIBOT ISLETMELERI ANONIM SIRKETI (“Company”) with its headquarters at Camikebir Mah. Mahmut Esat Bozkurt Cad. Turistik Site No:14/B, 09400 Kusadasi / Aydin.

By performing transactions or creating a membership on the Site, the User is deemed to have accepted the provisions of this Agreement.

In this Agreement, the User and the Company shall be referred to individually as “Party” and collectively as “Parties” where necessary.

2. DEFINITION OF SERVICE – SUBJECT MATTER OF THE AGREEMENT

  1. Meander Websites are digital platforms that enable Users to purchase ferry tickets, make reservations, apply for port visas, and access information related to these processes. Personal data provided by Users through the Site is processed and protected in accordance with the Personal Data Protection Law No. 6698 and related legislation.
  2. This Agreement regulates the terms of use of Meander Websites and the rights and obligations of Users who perform transactions through the Site and the Company.

3. USER RIGHTS AND OBLIGATIONS

  1. By visiting the websites with the domain name https://meanderferibot.com, the User has the right to purchase tickets, make reservations, or apply for visa on arrival services. Membership or registration is not required to use the Site.
  2. By performing transactions on the Site, the User acknowledges, declares, and undertakes that they are over 18 years of age and have legal capacity.
  3. By accepting the provisions of this Agreement, the User agrees to comply with the terms of use, notifications, cancellation and refund conditions, and other rules announced by the Company on the Site. The User accepts that the Company may block their use of the Site if any contrary behavior is detected.
  4. The User is obliged to provide accurate, complete, and up-to-date information during the ticketing and visa application processes. The User is responsible for all consequences arising from false, misleading, or incomplete statements.
  5. The ticket is valid for passenger transportation between the departure and arrival ports specified on the ticket; it cannot be used outside the specified route. Tickets are personal and non-transferable. Presentation of the ticket is mandatory during check-in; the boarding pass is issued at the port. The User is responsible for arriving at the port on time. Return tickets cannot be used by passengers who do not use their departure tickets.
  6. No action that could harm the operation of the Site, such as viruses, malware, unauthorized access, or manipulation, may be taken; if detected, access may be blocked and the situation may be reported to the legal authorities.
  7. Sailing announcements and schedule changes may be posted on the Site; the User is responsible for following these updates.
  8. The User acknowledges that the Site operates solely for the purpose of ticket sales, reservations, and visa applications; the sailing information, prices, and announcements on the Site are for informational purposes only. The User is aware that flight schedules are subject to change and that the information on the Site may not always be complete and up-to-date.
  9. The User is responsible for ensuring the validity of their passport, visa, travel permits, and border crossing documents. The User accepts that the Company shall not be liable and no refund shall be made if entry into the country is refused by the Greek authorities.
  10. The User acknowledges that the personal data entered on the Site is processed within the scope of KVKK No. 6698 and related legislation. The User may request the Company to delete their personal data or cease processing it at any time.
  11. The Company sells tickets for different ferry operators (“Carrier Companies”) and is only an intermediary in the ticket sales process. The User acknowledges that the relevant Carrier Company is solely responsible for the performance of the sea voyage covered by the purchased ticket, the departure and arrival of the voyage, docking at the port, delays, cancellations, transfers, baggage loss, security measures, and any other events that may occur during the voyage.
  12. The Company's responsibility is limited to ensuring that the ticket purchase process carried out by the User complies with the legislation. The Company cannot be held responsible for any disruption, delay, or cancellation not arising from the transportation service itself.
  13. The User is obligated to review the transportation contract, general terms and conditions, and passenger transportation rules of the Carrier Company to which the purchased ticket belongs. These documents are published on the relevant Carrier Company's own website, and purchases made by the User without reading the aforementioned conditions will also be subject to these terms.

4. RIGHTS AND OBLIGATIONS OF THE COMPANY

  1. The Company shall not be liable for any interruptions, malfunctions, errors, or delays that may arise due to force majeure, infrastructure failures, internet outages, reasons arising from payment institutions or third-party providers from whom it receives services, technical usage errors, or problems related to the device or browser used by the User to access the Site.
  2. The Company is solely an intermediary in the ticket sales process. The relevant Carrier Company is solely responsible for the performance of the ferry trip for which the purchased ferry ticket is used, any delays in departure, failure to dock at the port, cancellation of the trip, or any incidents that may occur during the trip. The User agrees not to hold the Company liable in this regard.
  3. The Company endeavors to regularly update the voyage information, prices, and content on the Site; however, it does not guarantee that this information will always be complete, current, and accurate. The right to make changes to the voyage schedule is reserved; the Company cannot be held liable for the consequences of such changes.
  4. The Company may communicate with the User regarding the performance of the service purchased, the ticketing process, cancellation and refund conditions, flight changes, announcements, and campaigns. For this purpose, information such as the User's first and last name, phone number, and email address may be requested. The User accepts that this information will only be used for the provision of the service in question and within the scope of legal requirements.
  5. The intellectual and industrial property rights on the general appearance, design, software, brand, logo, text, visual and audio elements of the Site, as well as all content, belong to the Company or third parties granting licenses. These materials may not be copied, reproduced, modified, published, or made available to third parties in any way without the Company's written permission.
  6. Links to third-party websites, payment infrastructures, or campaign pages may be found on the Site from time to time. These links are provided solely for the convenience of the User, and the Company is not responsible for the content, products, or services found on the linked sites.
  7. The Company reserves the right to unilaterally change, update, or revise the provisions of this User Agreement as it deems necessary. The updated agreement shall enter into force upon its publication on the Site, and the User shall be deemed to have accepted these changes by continuing to use the Site.
  8. The Company reserves the right to block, cancel, or restrict the User's use of the Site if it determines that the User has acted in violation of the provisions of this Agreement.

5. TERMS OF USE OF THE SITE

  1. The User hereby accepts the terms set forth in this Agreement and agrees to comply with them when using the website with the domain name https://meanderferibot.com. If the User's behavior is found to be in violation of these terms, the Company reserves the right to suspend access to the Site partially or completely, temporarily or permanently.
  2. The User is personally responsible for the security of the email address, phone number, and payment information used to access the Site and purchase tickets. The Company shall not be liable for any damages arising from third parties accessing this information due to the User's negligence or fault.
  3. The User accepts that their IP address and similar technical information may be recorded by the Company due to legal requirements and may only be shared at the request of the relevant legal authorities.
  4. The Company may process personal data provided by the User and data related to the use of the Site (such as visit duration, time, and pages viewed) by anonymizing it for the purposes of statistical analysis, system security, improving service quality, and fulfilling legal obligations. These data are not used for marketing or advertising purposes; personal data processing procedures are subject to the KVKK and relevant legislation.

6. FORCE MAJEURE

Earthquakes, storms and bad weather conditions, epidemics, fires, wars, embargoes, riots, natural disasters, strikes, decisions of official authorities, or similar unforeseeable and unavoidable circumstances are considered force majeure. If the Company is unable to fulfill its obligations in whole or in part due to force majeure, its responsibilities shall be suspended during this period, and no penalties shall be imposed on the Company for delay or impossibility of performance. If the force majeure event lasts longer than one (1) month, the Parties shall have the right to terminate the contract without any compensation obligation.

7. MEANDER PRIVACY POLICY

  1. The purpose of this Privacy Policy is to explain the conditions under which the personal data shared by the User when visiting the website with the domain name https://meanderferibot.com or when applying for a ticket/gate visa is processed and protected.
  2. The Privacy Policy comes into effect when the User visits the Site. The Company reserves the right to change this policy at any time by publishing it on the Site.
  3. By performing transactions on the Site, the User accepts that their identity and contact information (name, surname, email address, phone number, etc.), data processed by the payment institution facilitating the processing of payment information, and technical data related to the use of the Site (IP address, browser information, session duration, cookie data) The User acknowledges that the Company may process this data in accordance with the Personal Data Protection Law No. 6698 and related legislation.
  4. The Company may use this data for the following purposes without requiring additional consent:
      • To ensure the security of the Site and maintain its technical operation,
      • To carry out ticketing and gate visa application processes,
      • To provide information regarding flights, reservations, and campaigns,
      • To improve Site performance and user experience.
  5. The User's personal data may be shared with payment institutions, technical service providers, and legally authorized public institutions, solely for these purposes.
  6. The User may request the Company to delete their personal data or stop processing it at any time in accordance with the KVKK.
  7. For detailed information, please review the Information Text, KVKK Policy, and Cookie Policy published on the Site. You can access the relevant texts via the links at the bottom of the Site.

8. GENERAL PROVISIONS

  1. Article headings are used solely for the purpose of organization and reference and do not confer any special meaning on the agreement.
  2. This Agreement shall enter into force upon the User's continued use of the Site or upon their electronic approval. The Company may update the terms of the agreement when deemed necessary; the updated text shall enter into force upon publication on the Site.
  3. This Agreement constitutes evidence admissible in the resolution of disputes in accordance with the Code of Civil Procedure No. 6100. The User consents to the storage of contract records in electronic media for the purposes of evidence and accessibility.
  4. The User accepts that in any disputes arising from the implementation of this Agreement, the data held in the Company's books, records, and electronic systems shall constitute conclusive and exclusive evidence within the scope of Article 193 of the Code of Civil Procedure, and that this constitutes an evidence agreement.
  5. Turkish law shall apply to any disputes arising from the interpretation and implementation of this Agreement, and the Kuşadası Courts and Enforcement Offices shall have jurisdiction.
  6. The User declares, accepts, and undertakes that they have read, understood, and accepted all provisions of this Agreement and that they confirm the accuracy of the information they provide in relation to the transactions they perform on the Site.